Effective date: 7 October 2026.
Buy From Farmers Direct (BFFD) is operated by BLACKPEAKSOLUTIONS LTD, a company registered in England and Wales with company number 16819956. Our registered office is 17 High Street, Corby Glen, Grantham, England, NG33 4LU. Our VAT registration number is GB513280522. You can contact us at assistance@buyfromfarmersdirect.co.uk or by post at our registered office.
These terms cover use of buyfromfarmersdirect.co.uk, accounts, memberships, supplier listings and BFFD’s paid promotional services. A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession. Selecting a supplier account does not itself remove any consumer rights.
BFFD provides a directory and information platform. Payments to BFFD are for BFFD’s own services. We do not collect payment for suppliers’ food or act as the seller of those products. Purchases from a supplier are separate contracts with that supplier. This distinction does not exclude our responsibility for BFFD’s own services or conduct.
Before you buy, the relevant order information forms part of the description of your service, including its price, duration and any renewal arrangements. A paid contract is formed when we confirm acceptance of your order. An acknowledgement of payment is not acceptance unless it expressly confirms this. We will provide a confirmation you can keep, including your selected service, price, billing frequency and applicable terms. If we cannot accept an order, we will explain this and return any payment taken for it.
Our Privacy Policy explains personal information use, and our Cookie Policy explains device storage and tracking. Accepting these terms does not give consent to optional marketing or tracking. Changes to these terms do not retrospectively remove rights under an existing contract.
Accounts and eligibility. Free accounts are available from age 16. Anyone entering a paid contract, personally or on behalf of a business, must be at least 18 and have authority to enter it. Provide accurate information, keep your contact details current and take reasonable care of your login credentials. Only create or manage a business listing where you are authorised to do so. Tell us promptly if you suspect unauthorised use. You are responsible for activity you authorise and for taking reasonable care of your credentials, rather than automatically bearing responsibility for every unauthorised action.
Acceptable use. Do not submit unlawful, misleading, defamatory, discriminatory or infringing material; impersonate others; publish private information without authority; distribute malware; attempt unauthorised access; send spam; or interfere with the platform. Do not misuse directory contact details for unlawful marketing. Legitimate criticism and genuine complaints are allowed.
Intellectual property. BFFD’s original branding, design and content belong to the operator or its licensors. Suppliers and contributors retain rights in their own material. You may view content, make reasonable personal copies and use materials we expressly license for sharing. Further commercial reproduction requires permission, subject to rights and exceptions provided by law.
Your contributions. Submit only material that you have the right to provide. You give us a nonexclusive licence to host, format and display it as needed to operate and promote the relevant listing or contribution. This does not authorise unrelated uses of personal information. The licence ends when the relevant content is removed, except for limited retention required by law, dispute handling or normal backup cycles.
Reviews and reports. Reviews must reflect genuine experiences. Fake reviews, concealed incentives and manipulation of ratings are prohibited. Disclose any relevant commercial relationship or benefit. We may investigate and moderate material proportionately. You can report inaccurate listings, unlawful content or review concerns, or challenge a moderation decision, by emailing assistance@buyfromfarmersdirect.co.uk with the page address and an explanation.
Food suppliers. Supplier references include farmers, microgrowers, farm shops, specialist producers and other eligible food suppliers. They also include pubs or other food businesses where accepted into an available BFFD category. The category and selected plan determine eligibility. These terms do not prevent a supplier from selling or advertising through other channels.
Supplier responsibilities. Suppliers must keep their prices, opening hours, availability, delivery information, contact details and claims accurate. Suppliers remain responsible for their products and customer contracts, and for food business registration, food safety, allergen information, labelling, licensing, insurance and certification requirements that apply to their activities. A listing does not transfer those responsibilities to BFFD.
Public information. Information designated for a public supplier profile can be viewed by visitors and indexed by search engines. Submit only information suitable for publication. Account credentials, private billing details and marketing preferences are not intended for the public profile. Suppliers can manage their own listing information through the available account controls or request help by email. The Privacy Policy explains how BFFD uses and retains information, including after an account or listing closes.
Supplier verification and badges. A BFFD Verified supplier badge indicates that the supplier profile has received BFFD administrator approval following review of the submitted profile, address and map pin. It is not a site inspection, identity guarantee, food safety approval or independent certification of products, welfare standards or organic status. Some profile badges also depend on the relevant paid service being active. Certification information displayed on a supplier profile is supplied by that business; check the evidence directly with the supplier or relevant certification body. A consumer’s Verified Advocate badge identifies their membership tier and does not certify their identity, expertise or professional qualifications.
Check current details. Before travelling or ordering, confirm stock, opening times, accessibility, allergens and other material details directly with the supplier. We take reasonable care in operating our service, but supplier information can change. Inclusion in the directory and payment for visibility do not amount to a guarantee of a supplier’s products or services.
Paid promotion. A boost, sponsored listing or advertisement is a paid promotional service. Its placement, duration, eligibility, price and limits are set out in the relevant offer. A Featured supplier label on a boosted result identifies paid promotion. A boost is purchased upfront for the selected level and number of months. It has no automatic renewal and is separate from a recurring membership.
How boosts affect ordering. Search criteria and filters first determine which listings are eligible to appear. In directory results and widgets that support boost ordering, active boosted listings are prioritised ahead of other eligible listings, and higher active boost levels are prioritised ahead of lower levels. The directory’s remaining ordering and tie break rules apply within the same boost level. Positions do not rotate automatically. An explicitly selected alternative order, such as alphabetical order, can override boost ordering. Boosts operate only while their dates and the relevant supplier plan remain eligible. They do not guarantee a fixed position, exclusive placement, a set number of impressions, enquiries, sales or search engine rankings.
Restrictions and closure. We may restrict content or services for an identified breach of these terms, nonpayment, credible fraud or security risks, or a legal obligation. We will act proportionately and provide reasons by email before or when a restriction takes effect, unless the law permits or requires otherwise. If we terminate the whole platform service for a business supplier, we will normally give at least 30 days’ notice and reasons by email. A shorter period applies only where permitted by law, for example a legal requirement, an imperative legal reason for immediate termination, or repeated breaches that justify termination. You can challenge a decision through our complaints address. We will correct a mistaken restriction and restore the affected service where appropriate. Restriction or closure does not automatically forfeit all prepaid fees; the service supplied, the reason for closure and your contractual and statutory rights determine any refund.
Prices. The total payable for a consumer membership includes applicable VAT and unavoidable charges. Food lover Supporter membership costs £4.80 per month or £48 per year, and Verified Advocate membership costs £9.60 per month or £96 per year, including VAT at 20%. These comprise net prices of £4 or £40 for Supporter and £8 or £80 for Verified Advocate, plus VAT. Supplier plans and promotional services are priced in their relevant offers. Where a price is displayed exclusively to business customers excluding VAT, the tax and full amount payable will be identified before purchase. Optional extras require a separate choice.
Payments. We use GetPaid with Stripe to process BFFD payments and administer relevant payment records. Use only payment methods offered at checkout that you are authorised to use. Information entered into Stripe’s payment interface is processed by Stripe. BFFD retains the information needed for billing, subscriptions, support, accounting and disputes as explained in the Privacy Policy.
Upfront purchases. Boosts are paid upfront for the selected period and do not renew automatically. Buying a boost does not create or renew a membership subscription.
Recurring plans. The order identifies the billing interval, amount due immediately, renewal amount, any minimum commitment and cancellation arrangements. By confirming a recurring order, you authorise the agreed recurring charges until the subscription ends. Monthly and annual plans renew at the stated interval unless cancelled in accordance with section 5. No undisclosed charge or different billing frequency is authorised by these terms.
Activation and failed payments. A paid service starts under the activation conditions in its offer, subject to the consumer cancellation protections below. If payment fails, we may contact you and allow a reasonable opportunity to resolve it before suspending the affected paid service. Any payment collection steps or charges must be lawful and fairly disclosed.
Changes to services, prices and terms. We may make a change for a stated, legitimate reason, such as a legal requirement, security need, necessary technical change or change to the cost of providing the service. We will not retrospectively change completed billing periods or materially reduce a prepaid service without an appropriate remedy. We will give at least 30 days’ notice by email of a proposed price increase or material change to a recurring service or these terms, with longer notice where the law requires it or a business supplier reasonably needs more time to make necessary technical or commercial adjustments. You may cancel before the change takes effect. Any required shorter notice for a legal obligation or urgent security change will be limited to what the law allows, with an explanation. Price increases will not take effect before the next renewal after the applicable notice period.
Free accounts and promotions. A free account does not become a paid subscription without your express agreement to the price and payment obligation. A promotion or trial will explain its duration, eligibility and any subsequent charges before acceptance.
How to cancel a membership. Email assistance@buyfromfarmersdirect.co.uk stating that you wish to cancel, with your account email and enough information to identify the membership. Do not send your password or complete card details. You may also write to our registered office in section 1. A clear cancellation request received before the next renewal stops that renewal. We will confirm the cancellation and the date access ends.
End of paid access. Cancelling renewal of a monthly or annual membership leaves access in place until the end of the period already paid for, including the remainder of a paid annual term. No further renewal charge is due after a timely cancellation. If we take one in error, we will refund it. This arrangement does not limit a statutory right to cancel immediately, receive a refund or obtain another remedy. A boost has no automatic renewal to cancel and runs for the agreed upfront period unless ended under these terms or applicable law.
Consumer cooling off period. If you buy an online service as a consumer, you normally have 14 days to cancel without giving a reason, starting the day after the contract is made, unless a specific lawful exception applies. Tell us by a clear statement sent by email or post. You can use the model form below, but it is optional. Sending your cancellation before the cooling off period expires is sufficient.
Starting during that period. If you want a service to start before the cooling off period ends, we will obtain the express request required by law. If you then cancel, a charge proportionate to the service supplied up to cancellation is payable only where the legal requirements, including the necessary advance information and request, have been met. For an ongoing membership, account creation or activation alone does not waive cancellation rights. A service cancellation right is lost through full performance only where you gave the required prior agreement and acknowledged that consequence.
Digital content. If a separate purchase supplies digital content immediately, loss of the cancellation right requires your prior express consent to immediate supply, acknowledgement of that loss and the confirmation required by law. Describing a payment item as digital does not itself remove any cancellation right or determine the legal classification of a membership.
Refunds and remedies. A statutory service cancellation refund will be made within 14 days of being informed of cancellation, using the original payment method unless you expressly agree otherwise, with no refund fee. Where a lawful proportionate service charge applies, it can be deducted. Outside a statutory cancellation period, stopping renewal does not automatically entitle you to a partial refund for a properly supplied paid period, unless the offer or law provides otherwise. Nothing in these terms removes remedies for BFFD’s breach, an incorrectly taken payment, or a service that does not meet statutory standards.
Business purchases. The consumer cooling off right does not generally apply to a contract made mainly for business purposes. The service and cancellation terms agreed before purchase still apply. An individual or hobby grower is not automatically a business customer merely because they hold a supplier account.
Model cancellation form. Complete and send this only if you wish to cancel your contract.
To: BLACKPEAKSOLUTIONS LTD, trading as Buy From Farmers Direct, 17 High Street, Corby Glen, Grantham, England, NG33 4LU. Email: assistance@buyfromfarmersdirect.co.uk.
I/We give notice that I/We cancel my/our contract for the following BFFD service:
Service: ____________________
Ordered on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Order reference, if available: ____________________
Date: ____________________
Signature of consumer(s), only if this form is sent on paper: ____________________
Our services. We must provide services with reasonable care and skill and honour binding information about them. Website access may occasionally be interrupted for maintenance or events outside our reasonable control. We will take reasonable steps to limit disruption. If a paid service cannot be supplied as agreed, the appropriate contractual or statutory remedy remains available.
Information and tools. Growing guides, recipes, AI generated suggestions and other educational content provide general information. They are not personalised medical, nutritional, veterinary or professional agricultural advice. Independently check food safety, allergens, poisonous plants and mushrooms, cooking temperatures and suitability. AI output can be inaccurate and must not be the sole basis for a safety critical decision. These statements do not exclude responsibility for BFFD’s own negligence or misleading representations.
External services. Suppliers and linked websites may have their own terms and privacy notices. Providing a link or listing does not make BFFD responsible for their independent acts. We remain responsible for obligations that the law places on BFFD, including our own services and conduct.
Liability and rights that remain protected. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or statutory right that cannot lawfully be excluded or limited. This includes applicable consumer remedies and rights under data protection law.
Loss and remedies. Where our breach or lack of reasonable care causes a consumer foreseeable loss, our responsibility is determined by applicable law. These terms do not impose a blanket exclusion of direct or indirect loss. A personal membership is not a promise of business earnings or compensation for unrelated business losses. The ordinary legal requirements concerning causation, foreseeability and reasonable steps to limit loss apply to claims as appropriate.
Complaints and disputes. Email assistance@buyfromfarmersdirect.co.uk with the relevant page, service or order details and the outcome you seek. We will investigate and explain the outcome. If a consumer complaint cannot be resolved, we will provide any legally required information about an appropriate alternative dispute resolution body and whether we will participate. Data protection complaints follow the process in the Privacy Policy. Making a complaint does not restrict legal rights or access to the courts.
Law and courts. These terms are governed by the law of England and Wales, subject to mandatory protections that apply where a consumer lives. A UK consumer may bring proceedings in the courts available to them under applicable law, including their home jurisdiction. Business disputes are subject to the jurisdiction of the courts of England and Wales, without excluding any court that has mandatory jurisdiction.
Updates and enforceability. We will display the effective date and identify material changes. The change and notice provisions in section 4 apply to existing contracts. Updated wording does not retrospectively authorise new uses of personal information. If a provision is unenforceable, the remaining provisions continue only so far as the law permits.
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